Master Mistake-Proofing with Real-World Poka-Yoke Tools and Apply Poka-Yoke Systems in any Service Process | CPD, PDU
.jpg "Certified Mistake-Proofing (Poka-Yoke) Specialist")
What you'll learn
- Understand the core principles of mistake-proofing and apply the five levels of poka-yoke to real-world service scenarios.
- Identify common sources of human and system errors in service workflows and design practical strategies to eliminate them.
- Implement poka-yoke techniques such as elimination, replacement, facilitation, detection, and mitigation to prevent recurring failures.
- Use AI tools and service design thinking to build smart, self-correcting systems that reduce errors and enhance operational reliability.