Learn how to positively and effectively deal with difficult people with over 50 practical tips and strategies
What you'll learn
- Learn the basic communication skills as a foundation for dealing with difficult people.
- Gain an insight into communicating with and dealing with difficult people.
- Look at how you deal with difficult people and identify the areas you want to improve on.
- A range of tips and strategies to use to positively and effectively deal with difficult people in your life and at work.
- Develop a personalised action plan to effectively communicate with and manage difficult people in your life and at work.